FAQ

Frequently Asked Questions

Shipping & Production

How long before my order ships?
Orders are processed and shipped within one business day from Brighton, Michigan. We do not ship on weekends or holidays. Weekend orders ship on the next business day, usually Monday unless it is a holiday.

Do you offer rush shipping?
Yes, faster shipping options may be available. If you are on a tight timeline, please contact us before placing your order so we can review available options.

Who do you use for shipping?
We ship the majority of orders via USPS. Alternative carriers may be available upon request. US transit estimates are 5–8 business days for Economy, 3–6 business days for Standard, and 3–4 business days for Priority. These estimates begin after your order ships and are separate from processing time. Available options and delivery estimates are shown at checkout.

How much is US shipping?
Economy shipping is free on orders of $50 or more. Standard shipping is $5.95, and Priority shipping is $13.00. Faster paid options may also be available on orders of $50 or more.

How does Bundle & Save work?
Add coordinating party supplies to reach $50 and receive free US Economy shipping—no code needed.

How do I select colors and quantities?
Choose the set size and any available napkin, foil, or cup colors on the product page before adding the item to your cart. Review your selections in the cart before checkout. Each listing explains how many items are included in a set.

How do I find matching Vintage designs?
Use the coordinating product links in the listing, and check that both the birth year and font match. Vintage Chic Script and Bold Varsity are different designs.

Product Questions

Balloons

How are the balloons shipped?
All balloons ship flat and uninflated to ensure safe delivery. They can be filled with air or helium once received.

How long do the balloons last once inflated?
When filled with helium, balloons typically last 8–12 hours. Weather and temperature conditions may affect float time. When filled with air, balloons can last several days or longer.

What is the quality of your balloons?
Our balloons are made with high-quality latex and are carefully tested during the screen-printing process to ensure consistency and durability. They measure 12 inches when inflated, offering a fuller look than standard balloons.

Napkins

What type of napkins do you use?
We use premium 3-ply, pin-embossed cocktail napkins measuring 5 × 5 inches and offer a variety of napkin colors and foil options. Foil stamping adds a polished, high-end look. Napkins are not microwave safe due to the foil.

How many napkins should I order?
Plan for 2–3 napkins per guest. For 30 guests, choose 60 for two per guest or 100 for three per guest plus a few extras.

Can I personalize the napkins?
Napkins are sold as shown in each listing. Personalization may be available upon request but requires additional production time and cost due to the creation of a custom metal stamping die. Please contact us before ordering to discuss options.

Cups

Does the design come off the cups?
No. Our cups are professionally screen printed, so the design will not peel or wash away. Cups are reusable, BPA-free, and dishwasher safe (top rack only).

Returns & Order Issues

Do you accept returns or exchanges?
Because our products are often made to order or customized, we do not accept returns on napkins, balloons, or cups. However, if your order arrives damaged, late, or does not meet expectations, please contact us within 48 hours of delivery and we will gladly work with you to find a solution.