Frequently Asked Questions

Answers to the questions we hear most about our foil-stamped napkins, balloons, cups, shipping and returns.

Napkins

What makes foil-stamped napkins different from printed napkins?

We press real metallic foil into each napkin with heat, right here in our Brighton, Michigan shop on a Heidelberg press. It isn't flat printing or metallic-colored ink. The foil catches the light for a crisp, polished, high-end look.

What type of napkins do you use?

Premium 3-ply, pin-embossed cocktail napkins measuring 5 × 5 inches folded. Choose from 11 napkin colors and 10 foil colors. Napkins are not microwave safe because of the foil.

How many napkins should I order?

Plan for 2–3 napkins per guest. For 30 guests, choose 60 for two per guest or 100 for three per guest plus a few extras. Napkins come in packs of 20, 40, 60, 80, 100, 150 or 200.

How do I select colors and quantities?

Choose the set size and any available napkin, foil or cup colors on the product page before adding the item to your cart. Review your selections in the cart before checkout. Each listing explains how many items are included in a set.

Can I personalize the napkins?

Napkins are sold as shown in each listing. Personalization may be available upon request but requires additional production time and cost due to the creation of a custom metal stamping die. Please contact us before ordering to discuss options.

How do I find matching Vintage designs?

Use the coordinating product links in the listing, and check that both the birth year and font match. Vintage Chic Script and Bold Varsity are different designs.

Balloons

How are the balloons shipped?

All balloons ship flat and uninflated in sets of 3, 6, 9 or 12 to ensure safe delivery. Fill them with air or helium once received.

How long do the balloons last once inflated?

When filled with helium, balloons typically float for 8–12 hours, so we recommend inflating them the day of your party. Weather and temperature can affect float time. When filled with air, balloons can last several days or longer.

What is the quality of your balloons?

Our balloons are made with high-quality latex and are tested for holes during our screen-printing process to ensure consistency and durability. They measure 12 inches when inflated, offering a fuller look than standard balloons.

Cups

Does the design come off the cups?

No. Our cups are professionally screen printed, so the design will not peel or wash away. Cups are reusable, BPA-free and dishwasher safe (top rack only).

What cups do you offer?

16 oz cups in two styles: stadium cups in sets of 10 and frosted flex cups in sets of 8.

Shipping and Production

How long before my order ships?

Our processing time is one business day, and every order ships from Brighton, Michigan. We do not ship on weekends or holidays. Weekend orders ship on the next business day, usually Monday unless it is a holiday.

Where do you ship?

Our website ships to US addresses only.

How much is US shipping?

Economy: free on orders of $50 or more, 5–8 business days
Standard: $5.95, 3–6 business days
Priority: $13.00, 3–4 business days

Transit estimates begin after your order ships and are separate from processing time. Available options and delivery estimates are shown at checkout.

Who do you use for shipping?

We ship the majority of orders via USPS. Alternative carriers may be available upon request.

Do you offer rush shipping?

Yes, faster shipping options may be available. If you are on a tight timeline, please contact us before placing your order so we can review available options.

How does Bundle & Save work?

Add coordinating party supplies to reach $50 and receive free US Economy shipping, no code needed.

Returns and Order Issues

Do you accept returns or exchanges?

Foil-stamped cocktail napkins are made to order in your chosen napkin and foil colors, so we cannot accept change-of-mind returns or exchanges on napkin orders. Unused, undamaged balloons, stadium cups and frosted cups may be returned in their original condition within 30 days of delivery. Returns must be postmarked within 30 days; customers pay return shipping and must provide tracking. After we receive and inspect the returned items, we refund the product price only. Original shipping charges are non-refundable.

What if my order arrives damaged, defective or incorrect?

Please contact Info@whiterabbitsdesign.com within 7 days of delivery so we can make it right. This applies to all products, including made-to-order napkins, and is handled separately from change-of-mind returns. For delivery concerns or other order issues, please contact us.

About Us

Who is White Rabbits Design?

We're a family-owned business in Brighton, Michigan, making foil-stamped party goods since 2016. We stamp our napkins ourselves and ship every order from our shop.

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